Service delivery policy

What you receive, and when

• Booking confirmation: by email, as soon as your payment goes through. It includes your appointment time in your own time zone and the video-call link.
• Your consultation: by video (Google Meet or Zoom) at the time you booked.
• Your written plan: by email within 48 hours of your consultation.

If something doesn’t arrive

If you don’t get a confirmation email within an hour of paying, check your spam folder, then email hello@drnirmalsherbs.com.

Physical products

We don’t sell or ship herbs or other products. If herbs are recommended, your plan explains where to find good-quality versions near you.