Cancellation and refund policy

If you reschedule or cancel

• 24 hours or more before your appointment: reschedule for free, or cancel for a full refund. Use the link in your confirmation email, or email hello@drnirmalsherbs.com.
• Less than 24 hours before: the fee isn’t refundable. You may be offered one new slot, at Dr. Nirmal’s discretion.
• If you miss your appointment: after 15 minutes without hearing from you, the appointment counts as missed and isn’t refundable.

If we cancel

If Dr. Nirmal has to cancel or can’t join, you choose between a free new slot or a full refund.

Technical problems

If the call fails because of a problem on our side, you’ll get a free new slot or a full refund. If the connection drops on your side, we’ll try to continue by phone or WhatsApp, and if the consultation can’t be completed we’ll offer one free new slot.

How refunds are paid

• Refunds go back to the original payment method within 5–7 working days of approval. Your bank may take a few extra days to show it.
• Refunds of international payments are made in the original currency. The amount you receive may differ slightly because of exchange rates or card-issuer fees.
• Herbs and products bought elsewhere aren’t covered by this policy.

Requesting a refund

Email hello@drnirmalsherbs.com with your name, the email you booked with and your appointment time.